Shipping & Return Policy

Need help with your order?

Contact us by email at help@petrolicious.com. We are available Monday – Friday from 8AM-5PM Pacific Standard Time.

Domestic Shipping (USA)

Domestic orders are shipped USPS first-class or USPS priority mail depending on the weight of the package. We generally get most orders shipped in 2-4 business days and transit generally takes between 2~6 business days depending on your location (your package is shipped from Southern California for products fulfilled by Petrolicious).

For items that are shipped from Europe, please allow 2-4 business days for shipping confirmation and 5-10 business days for transit. Please consider that there could potentially be delays during the import/customs inspection.

International Shipping

All international orders are shipped USPS first-class international, this usually takes between 5~10 business days but at times can take up to 2~4 weeks. International customers are responsible for any custom/import fees charged by their country. Please check the policies of your government as each country has different policies on this matter. In the instance for a product that is shipped from Europe, US customers may incur custom/import fees.

Return Policy

Petrolicious offers a 30-day, no questions asked return policy on all apparel unless otherwise noted on the item. Items must be unworn, unwashed, unused, and in the condition you received them to qualify for an exchange or refund. To start an exchange or return, please email us at help@petrolicious.com.

All other items including artworks are non-refundable, unless damaged in transit. Damaged goods should be reported within 7 days after receiving the parcel by sending an e-mail to help@petrolicious.com with clear pictures of damaged goods (still in the original packaging and with address label showing on picture). Please note that we do not ship any artwork in frames, all artwork is shipped in tubes (unless otherwise noted on product description).

For U.S. orders, we offer free return postage on refundable/exchangeable products. For all international orders, including Canadian orders, return postage is not provided.

If you are returning an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions contact us by email at help@petrolicious.com.

We sell items from a few vendors who each have their specific return poicies. You can view their policies below:

Autodromo

If you are not 100% satisfied with your Autodromo Motoring Watch you can return it to us for an exchange or refund provided it is returned to us within 14 Days of order receipt.

Returns or exchanges are only accepted for items purchased in the United States. All sales to other countries are FINAL, except in the case of defects or warranty claims (see below for warranty information).

Items returned for refund or exchange must be returned in new, unused and re-sellable condition, with the original packaging and any protective coverings and product information intact. Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer.

Returns received after 14 days of original receipt may be accepted at the discretion of Autodromo for store credit only.

If you would like to make a return or exchange please email us at help[at]petrolicious[dot]com BEFORE sending the item.

We guarantee each Autodromo Motoring Timepiece we sell to be free of defects and to work dependably for at least 2 full years from date of purchase. If your Autodromo malfunctions within this two year period, we will repair or replace the timepiece for you at no cost to you. If you have a warranty claim, please email our customer care department to receive further instructions.

The warranty on our timepieces will be voided by the following circumstances: Internal or external damage caused by accidents, mishaps, mishandling, abusive treatment of the watch (such as smacking it against your doorjamb as you climb out of your car, or wearing your watch in a hot-tub or sauna) or unscrewing of the crown. Modifications, attempted repairs, or tampering with the watch by unauthorized third parties will also render your warranty void. Please use only replacement batteries of the type prescribed by Autodromo on your instruction card, as damage from unsuitable batteries also is not covered under warranty.

To begin a warranty claim please contact Autodromo directly at service[at]autodromo[dot]com

Raidillon

The Customer has a right of withdrawal that can be exercised without any justification, within 14 (fourteen) calendar days of the receipt of the Articles. In this context, the Customer can opt to return the Articles delivered during this period in their original packaging, in perfect condition, complete (accessories, manuals, warranty …).

Customer has to keep any evidence of this return, which implies that the Articles have to be returned by a registered mail, or by any other means giving a certain date, in any case, the cost of return is paid by the Customer.

Reimbursement of the price charged for returned Articles will be made by crediting the Customer’s bank account by the bank details provided by the Company when placing the order on the website, no later than 30 (thirty) days after the receipt by the Company the returned Articles. If the Client wishes, the Company issues a credit for a next order for a sum equivalent to the concerned order. In such a case, the Customer has to specify the latter by sending an email to info@raidillon.com.

The the returned Articles that are incomplete, broken, soiled or damaged by the Customer will not be refunded totally and shall in any event result in the issuance of an asset for a sum equivalent to the initial order.

If the delivered Articles do not comply with the order, the Customer must notify as soon as possible by e-mail sent to info@raidillon.com by justifying the non-compliance of the Articles to the order and, after approval of the Company, return the concerned Articles in their original packaging, in perfect condition, complete (accessories, manuals, warranty …) and accompanied by a copy of the invoice and of the Return/ Exchanges Form to the address indicated on the Form.

The return of the Article must be made by the registered mail, or by any other means giving a certain date, the cost of return is- whether the non-compliance of the Article occurs proven- to be paid by the Company. If the Client opted for a delivery to a Raidillon’s Authorized Retailer, the Client must contact this Authorized Retailer for the return. The return and the cost will be paid by the Retailer.

In the absence of possible exchange of the returned Articles and if the Client does not wish to dispose of a credit for future purchases, the reimbursement of the invoiced price of these returned and not confirm Articles will be made by crediting the Customer’s bank account, at latest within 30 (thirty) days following the Company’s receipt of returned Articles. The reimbursement of return and transportation cost of non-complying Articles shall be made by crediting the Customer’s bank account after that the Company received from the Client the justification of that cost.

The Outlierman

Contact us at help@petrolicious.com and note your intention to return. Please include the Order Number, and reason for return.

You will receive a Returns Authorization (RA) Number, a short form to fill in, and the documents to attach to the package to return.

Returns must be within 15 days from the day of delivery.

We suggest to use the same courier and the same packing. The return shipping cost are not included.

We will confirm you by email that your return has been accepted.

We will proceed to refund the credit card with which the payment has been made (refund will be made within 30 days, or in line with the credit card policies).

The item must not be worn; it has to be in the same conditions as it was received, appropriately packaged in its original box.

Original tags of the item must not be removed. The item must not have been washed or damaged in any way.

Piloti Shoes

We will gladly accept return requests for merchandise in its original condition, with corresponding packaging, for a refund of the purchase price, less applicable shipping and processing fees. Merchandise must be returned within fourteen (14) days from the date of receipt. Merchandise which has been worn, used, altered, or damaged will not be accepted for return. We reserve the right to refuse the return of any merchandise which does not comply with the above return requirements.

Return requests to will be processed within five to seven (5-7) business days of receipt. Refunds will be issued in the same form as utilized for payment.

For any further inquires about returns please or to initiate a return/exchange contact us at help@petrolicious.com.